24/7 Customer Support in Website Hosting
We acknowledge the significance of getting assistance promptly, so our website hosting services include 24/7 support and various options for contact. If you don't have an account yet, you can call us or use our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up ordering a service that you can't use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. In contrast to the vast majority of suppliers out there, we respond to all the tickets within one hour, so you won't have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general questions. Our agents will assist you to choose the right package or give you info about our servers, in order to check if the system requirements for your websites are met. If you're a current customer, you'll also be able to get in touch with us through e-mail or through our ticketing system, that is accessible through the Hepsia hosting Control Panel. We guarantee that every time you use these 2 methods of contact, you will get a reply within less than an hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other suppliers, even large ones, you're able to compare the reply time considering that it usually takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for every server-related issue or forvarious issues or questions associated with the pre-installed software the server comes with. If you haven't purchased a VPS server package yet, you will be able to learn more details about our solutions by giving us a telephone call or via our live chat service. For more tech issues, you are able to send an e-mail message or open a support ticket via your billing Control Panel and you will receive support within less than an hour no matter the time of the day, even on weekends and holidays. The typical answer time generally doesn't exceed 30 mins. In case you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any set up or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone if you run a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour reply time warranty whatever the matter. This service is free of cost for all the issues with your server or the software that was installed from our admins through the setup, so you are able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual reply time for both rarely exceeds 30 mins as we have administrators available 24 / 7. In case you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you may employ our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server plan from the billing Control Panel.